CESTA 0

FAQ

What are the terms of delivery and shipping?

Free shipping on purchases of 60€ or more to Spain and Portugal (excluding Canary Islands, Ceuta, Melilla and Portuguese Islands)

- Iberian Peninsula: 24-72 hours (Business Days)

- Balearic Islands: 24-72 hours (Business Days)

- Portugal: 24-72 hours (Business Days)

- Canary Islands: 7-10 days (Business Days)

We don’t sell to Ceuta and Melilla. 

International: You will see the price when you make the checkout.

 

How can I be informed about the track order? 

We will provide your email address to Zeleris, they will send you an email with the tracking number that you can enter into Zeleris' shipping tracking page:

https://www.zeleris.com/seguimiento_envios.aspx 

If you see that the number you provided is still not operational, this will be because it takes a small amount of time to introduce the number of tracking in the system.

 

Wich is the size of the watch?

The Naak watches are one-size-fits-all.

Case: 38mm diameter
Band: 20mm width

 

What do I have to do to maintain the watch?

- You should not expose the watch to extreme temperatures (above 60 ° C and below -10 ° C).

- You must change the battery every 24-36 months at your own risk of damaging the mechanism.

- You must clean the watch with soap and water after each exposure to salt water and / or sand.

 

What payment methods are offered by Naak?

At Naak we offer the possibility to pay with the method that suits you best from among the following:

- Credit card: Visa, MasterCard, American Express

- Debit card: Visa, MasterCard, American Express

- PayPal

 

How refunds are processed? 

Refunds will be issued to the same original payment method.

 

Is it posible to cancel or change the order?

If you want to change or cancel your order please contact hello@naaktime.com as soon as possible and we will try to do our best with your query.

 

Paypal 

Naak doesn’t have access to your PayPal account so any failure related to this payment platform will need to be fixed by PayPal directly.

 

What happens if i have problems with my order? 

If you have any problems with your order, either due to a failure in delivery, receiving a wrong or duplicate product, or receiving a product in poor condition, you have the right to get in touch with us and we will try to fix it as soon as possible.

If the product is in good condition, but you have had a negative experience with us, please contact hello@naaktime.com so that we can improve our customers experiences.

 

Can I find naak watches in stores?

Sorry, but currently we do not have physical stores or have our product in other surfaces.

Although you can find Naak watches in the future at some events throughout the year. You will find this information on our social networks and/or on our website.

 

How to become a naak retailer?

If you would like to sell our product in your store we would be delighted to consider your proposal. Tell us about your proposal by contacting us via email retail@naaktime.com

 

Would you like to have Naak as a sponsor?

We are looking for new projects that identify with our values and with our brand, as well as events and tournaments sponsors. If you have a proposal we will be happy to consider it. Tell us about your proposal by contacting us via email at retail@naaktime.com

 

Can I work at naak time?

If you are interested in working for Naak please send us your cv via email: retail@naaktime.com

 

Contact with Naak: 

  • email: 
    • hello@naaktime.com
    • Answer in 24-48h
  • Phone:
    • +34 93.461.95.77
    • 10:00 - 18:00h
  • Chat online
    • Available on the Web
    • 10:00-18:00h
  • Whatsapp
    • 10:00-18:00h

 

About the warranty:

Naak offers a five-year limited warranty on defects with material and quality from the moment of taking actual possession of the watch at naaktime.com or through an authorized Naak distributor.

We also want to ensure that if you find any problem with your watch, we guarantee that we have enough pieces to repair or replace it. This means that if your product components are not in good condition or if the product is not properly mounted, we will repair or replace it with another, if necessary.

We do not cover normal wear and tear, battery, loss or theft. You must show proof of your purchase for all warranty claims and repair requests, please keep the receipt of purchase.